COVID-19 Policy
(updated 5/2022)
Although things are better, we are continuing to do our best to protect our clients and staff.
Our goal is to assure the safety of our staff and clients while continuing to provide support to keep your computer systems working. Because we typically travel from office to office, using your mice and keyboards, we have changed the way we work until the crisis passes.
We are following all public health guidelines and the latest guidance from the CDC, including specific requirements that if employees are feeling unwell, they are not to report to work. We are following handwashing and disinfecting protocols.
Still in effect:
We will remain open and respond to calls and email as usual.
We will restrict our office to essential staff. Many of us will be working regular hours from home.
We won’t be consulting with clients at our physical office except by appointment.
We will do as much work remotely as possible. This may involve having one of your staff act as our hands and eyes onsite to resolve problems.
We will limit onsite visits to emergencies that can’t be resolved remotely – and only if all parties involved agree that it is safe. Our staff will be wearing masks and following strict handwashing / disinfecting policies should the decision be made to go onsite. If the issue can’t be resolved with remote support, and you can work around the problem, we may delay fixing it until after the health emergency.
We will still accept deliveries and continue to order equipment for you.
We will continue to work on equipment at our office (delivered or handed off at the door).
We are available to assist you with planning should you decide your staff will need to work remotely. Many of you are already set up for this.
Our clients who are signed up for maintenance can use the remote access tool built into the agent installed on your computer. The remote access software will allow you and your staff to access your office computers from home computers. Contact us to get set up. There is no additional cost for this.