Employment
At Torian Group, Inc., you have an opportunity to work with leading edge (for Visalia) networking and computer technology. We have some of the most technically sophisticated clients in the valley.
Excellent environment for rapid professional development – Torian Group offers a wealth of technical training resources and opportunities, and an environment which encourages and rewards personal and professional development.
Personal autonomy and accountability – You will have a very high level of autonomy in accomplishing results for clients – you have the freedom to demonstrate what you can do. You are treated as an equal and expected to perform as a self motivated professional. You will be part of a team of experts. We are looking for people who learn quickly, understand how to interact successfully with clients, and with a strong interest in computers as a career, and a lot of skill.
We work with our clients to make their business better, not just fix computers. There is opportunity for creative people to make a meaningful and rewarding impact on our client’s business. You will develop meaningful long term relationships with the clients you work with.
The ideal candidate would have grown up with computers, and have a passion for playing with computer technology. He or she would be a fast learner, and do extensive reading in trade journals, computer books, and on the internet. You probably have a home PC, a website, and solve problems for your friends, or build computers on the side. Computers are a central part of your job. You work independently, and think of yourself as self employed whether you are or not. You are good at solving problems, and are also good with people. You are looking to advance to a new level in your career and your abilities. You want an opportunity to exercise your full potential and get rewarded for it financially. You like helping people, and have a clear sense that what you do makes a difference in the world. You value honesty and integrity as a natural part of who you are.
We are now offering limited benefits, including paid time off, health insurance, and a SIMPLE retirement plan. We also provide opportunities for paid training.
Bookkeeper
(7/2009) Hiring starting in November. Keep our books, and make sure everything is done for accounting and payroll. Some HR related tasks, such as managing our cafeteria plan, paperwork for new hires, and tracking vacation time. Requires excellent computer skills, including Quickbooks and Excel. An accounting background is essential, with accounting related job experience. Familiarity with computer parts is needed to handle purchasing and inventory, and billing. Touch typing required.
Technical Office Manager
(7/2009 Hiring to start Oct - Nov.) In general, make sure everything works to support our onsite staff. Coordinate staff schedules for techs. Assist with client communications, including basic help desk support, billing, and scheduling. Take calls from clients, and do basic troubleshooting, sometimes involving remote support tools. Basic technical work such as setting up new computers and installing software. Some onsite helpdesk work initially, to get familiar with clients. Monitor backups, and check event logs on client networks. Update documentation for work done and document client networks and inventory using help desk software. Maintain our web site. Managing client newsletters. Manage ordering, including tracking parts needed, placing orders, receiving, and documentation. Assist with accounting including inventory and A/P. Work with Vendors. Manage our library of software and training materials. Make sure all needed resources are available to techs. Act as personal assistant to the owner as needed.
Skills required: Touch typing, at least 40 WPM. Knowledge of Microsoft office products, and versions. Word, Excel, and Outlook are the most used. Knowledge of Windows - You probably should have used all versions, and be comfortable troubleshooting basic problems, and be able to determine what type of problem a user is having over the phone. Usually this means having worked with computers over many years. Knowledge of server products - what they are, not necessarily experience with installing or maintaining. You should be familiar with Exchange, SQL server, etc. to the point of recognizing and being able to describe work done by techs and route problems to the right person. Excellent phone and people skills. Task and time management skills - Be able to see that a large number of tasks and projects are on track. Consistently be able to follow through on a wide variety of responsibilities. Able to work with and manage people who may have a lot more technical skill - know how to work in a team. Be a quick learner, and inclined to continue learning on your own. (What you know this year will be obsolete next year.) You will need to be comfortable with sitting in front of a computer all day, and being on the phone a lot. Basic Accounting. Touch Typing, able to read and write well.
Network Engineer
(6/2009 - Hiring now) Torian group provides outsourced computer network support to businesses in the Visalia area. You will be working with our clients, doing hardware diagnosis and repair, troubleshooting, and user support on their networks, and monitoring, troubleshooting, and maintenance on servers. You should have excellent customer relations skills, and be comfortable working with unskilled users. You should have your MCSE Certification or equivalent knowledge, and have an understanding of Windows 2000-2008, Windows XP/Vista and Windows Server. A bachelor’s degree in a computer related field is a plus. Basic Web and/or Database skills a plus. Touch typing, technical documentation, and the ability to learn quickly are required. You must have a car and be able to travel locally. You should have some hands on experience. This is a full time position which offers an excellent opportunity for experience and rapid career growth. Pay is based on your skill level, between $25-$50/Hr.
Hardware/Software support Internship positions
We may have one or more part time internship positions open for interested students. Please send me an email ( employment@toriangroup.com ) if you are interested. It would involve desktop support for some of our clients, part time for a fixed period - probably 6 months. I am working with John Winterton at COS on offering independent study credit and work experience credit as an option. These are real, paying (but not well) job positions, in an environment where you will be on your own, but have resources to call on if you need help.
I am happy to provide more details on opportunities to interested qualified persons. Please contact me by e-mail (preferred): employment@toriangroup.com with your resume.
or send Resume to:
Torian Group, Inc.
800 N. Ben Maddox Suite 204
Visalia, CA 93292
(this is a mailing address only, not our physical office address)
We evaluate our staff using a number of measures. Each Job role is tied to numbers which help us measure the quality of execution of the job role tasks and activities. For example, Tech’s are measured on the ratio of billable / non-billable hours, the time from when a client problem occurs till it is solved, estimated vs actual time, etc.
Skill levels are evaluated using a job roles based list of required skills (both technical and non-technical), education and degrees, certifications, and experience.
We feel certification is a key indicator of career progress, ideally based on taking tests which demonstrate mastery gained from work experience and training. More information on Certification can be found here.
We do not discriminate on the basis of anything other than how well your abilities match the job role. We are an equal opportunity employer.